The international research symposium on service management with the theme “Service Imperatives in the New Economy” provides a forum for those who have a special interest in services. The symposium will bring together scholars, professionals and practitioners from various disciplines and countries and provide them with a unique forum for sharing the latest theories and practices prevalent in dynamic service economies. The symposium will provide you with an opportunity to illuminate the latest thinking in services, combined with aspects of technology, social science, and business.
This symposium invites conceptual or empirical research presentations, and/or country context case studies, thus enabling both academics and practitioners to understand the socio-cultural, economic and technological influences on services. Delegates are invited to present completed research projects or work in progress. Symposium attendees will include both academicians and practitioners. Submissions and presentations must therefore address both the theoretical and practical implications of the findings. Parallel tracks of refereed presentations will enable authors to obtain constructive feedback about their study. In addition to a high quality research experience, we hope to provide a memorable social program that will give delegates the opportunity to explore the beautiful island of Java, Indonesia.